Warranty Information


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Warranty Information


Warranty Information

For consumers, who are covered by consumer protection laws or regulations in their country of purchase or, if different, their country of residence, the benefits conferred by CasePower's Limited Warranty are in addition to all rights and remedies conveyed by such consumer protection laws and regulations, including but not limited to these additional rights.

Standard Warranty 1 year


If you have bought your CasePower product from a retail/e-tail store or other CasePower partner.

Contact your dealer from whom you purchased your CasePower product from. Make sure to always bring a valid receipt. 


If you have bought your CasePower product from case-power.com

Contact our support and remember to enclose the receipt.



Exchange & Returns


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Exchange & Returns


EXCHANGE & RETURN

During 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Case-Power.com cannot accept returns where labels have been removed.

You are responsible for the shipping of returned items back to Case-Power.com. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense. However, Case-Power.com will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. For countries within the EU, VAT will be included in the refund. All exchanges are subject to availability.

Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery.

For exchanges and returns send an email to support@case-power

Delivery


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Delivery


DELIVERY

DELIVERY (NOT EU COUNTRIES)

All orders are fulfilled at our distribution center in Stockholm, Sweden within 1-2 business days (subject to credit card clearance and stock availability, up to 7 days during sale). We operate Monday to Friday and not on public holidays.

When your order is placed we will send you a preliminary confirmation by e-mail. Once your package is shipped we will send you an email with final confirmation and instructions on how to track. Orders to countries outside the EU may be subject to VAT, import duties and/or taxes, which are levied once your package reaches your country.

Orders to countries outside the EU are shipped according to Incoterm Delivered Duty Unpaid (DDU). This means that we do not collect VAT, duties and/or taxes on orders to countries outside the EU and we cannot predict what your particular charges may be. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Your order will be delivered by Fedex.

DELIVERY (SWEDEN)

All orders are fulfilled at our distribution center in Stockholm, Sweden within 1-2 business days (subject to credit card clearance and stock availability, up to 7 days during sale).

We operate Monday to Friday and not on public holidays. When your order is placed we will send you a preliminary confirmation by e-mail. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Your order will be delivered by Postnord or Fedex.

DELIVERY (EU BUT NOT SWEDEN)

All orders are fulfilled at our distribution center in Stockholm, Sweden within 1-2 business days (subject to credit card clearance and stock availability, up to 7 days during sale). We operate Monday to Friday and not on public holidays. When your order is placed we will send you a preliminary confirmation by e-mail.

Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it. If you do incur any such additional charges they must be rendered in order for your package to clear customs. Please contact your local customs office for more information. Your order will be delivered by Fedex.

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